Refund and Cancellation Policy

Subscription model

Mind Fuse products are sold as recurring subscriptions billed monthly or annually in US dollars (USD). Each subscription renews automatically at the end of its billing period unless cancelled.

Cancellation

You can cancel a subscription at any time:

• From your account dashboard inside the product, under Billing.
• By emailing [email protected] from the address on the account.

Cancellation takes effect at the end of the current billing period. You keep access through that period and will not be billed again.

No prorated refunds for partial periods

As a default, we do not refund unused time within the current billing period after a cancellation. If you cancel mid-month or mid-year you keep access until the end of that period.

Refund eligibility

You may be eligible for a refund in the following situations:

• A technical issue caused by Mind Fuse prevents you from accessing or using the service for an extended period and we cannot resolve it.
• You were charged in error or charged twice for the same billing period.
• You were billed after a cancellation that you confirmed before the renewal date.

Outside these cases, refunds are considered case by case at our discretion. We are generally happy to work with customers who reach out in good faith.

Refund process

To request a refund, email [email protected] with the email address on the account, the approximate date of the charge, and a short description of the issue. We aim to respond within 2 business days. Approved refunds are reversed to the original payment method and typically arrive within 5 to 10 business days, depending on your bank or card issuer.

Free trial conversion

Some plans include a free trial of up to 14 days. You will not be charged during the trial. If you do not cancel before the trial ends, the subscription converts automatically to a paid plan and your payment method is charged for the first billing period. You can cancel during the trial at any time without charge.

Failed payments

If a renewal payment fails, Stripe will automatically retry the charge over a short dunning window. We will also email you so you can update your payment method. If payment is not received after a reasonable period, your subscription will be paused or terminated. Your data will remain available for at least 30 days after termination so you can reactivate or export it, unless deletion is requested earlier.

Chargebacks

If you believe a charge is incorrect, please contact us first at [email protected]. We will work to resolve it quickly. Filing a chargeback without first contacting us can result in your account being suspended or terminated while the dispute is investigated.

Contact

For all billing, refund, or cancellation questions: